Other Troubleshooting

Hello all.A few months ago after an update, My Quest 2 bricked. After going through trouble shooting and all the fixes available to me I sought help from support. A team member told me it was grounds for replacement, and we initiated that process.I followed the instructions, and sent in my faulty console. On June 24 I got an email saying I should have my new one in 5-7 days. Two weeks after that email, I still received nothing.I contacted support, who then realised there was an issue and promised to escalate it, saying I would receive an update shortly. No update.Since then I have been regularly contacting meta to ask 1) what went wrong, 2) expected timeline of replacement, and 3) why their internal investigation means I can't get the new console I am owed since they took my old one.Every time I get the work around saying it's being investigated, they can't do anything, with no one addressing my core concerns. They will not provide details, nor additional provide additional contacts to

I connected Google authenticator to my meta account and deleted this application, and when downloaded it back,there were no codes. What ahould i do in this situation?

Meta support is genuinely useless and would not help me with this problem. it downloads fine and when its about to install it says to restart my computer which does not work ive tried a lot of things and it didnt work any help. my laptop is a victus gaming laptop with a 4060 gpu amd ryzen 7 cpu and 12 gb of ram. before i could install uninstall and reapair freely now i cant.

Hi, I bought a B580 to find that it's not supported by the meta link. On the PC requirements it says that support is being worked on. Is there a timeline/estimate of when this will be added?Thanks

I haven't used my quest 2 in ages and the Facebook account that was linked to it was disabled with no option to appeal. I've had to factory reset it and create a new meta account. Is there really no way to get the apps I purchased back? There were no notifications to say it would be disabled etc. 

Self explanatory title. Have thoroughly cleaned the charging surfaces on the controller and dock. Left controller charges just fine and so does the headset through the dock

I want to start by saying the micro instant the Valve Steam Frame is released, I will be immediately throwing my Oculus Quest 2, and 3 in the garbage as hard as I can. I cannot stand this nonsense anymore. I do not want to even sell it for the hundred bucks I can make off of it, because I know Facebook will make way more money collecting the intimate, personal data through the inside-out tracking cameras of the next poor sucker that uses one of these things. Facebook has done nothing but shoot itself in the foot over and over and over, month after month with absolute zero public favor as a result. Besides the VR Youtubers glazing and reaching as hard as possible to find a teeny tiny positive thing with each quest DownDating. (The opposite of updating) This is probably something I'm going to be banned for, but I do not care. My data being deleted from Facebook will be an absolute win. I have loved this corporation so much for its VR hardware from Palmer Luckey, and software for the firs

Even without pressing the trigger at all on my right controller it spams the trigger button making it unusable

My Meta Quest was purchased in Japan, but I currently use it in India. My 3-month Horizon+ trial worked normally. After the trial ended, I tried to subscribe using my Indian Visa card. But it shows “We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed”. Please review my account or payment access and allow me to subscribe from India.

I am BEYOND livid! $550 down the **bleep**ter because I tried buying a headset off of YOUR GOD DAMNED MARKETPLACE!It was brand new in box. Everything was working just fine for nearly a month, then one day a message on my Quest 3 says that it was reported stolen. You tell me to contact the seller. The seller doesn't respond. You tell me I'm **bleep**ed because they won't get back to me.I fill out the scam report section on your **bleep** SITE! Your **bleep**ing trash AI bots can't access any of the links I'm sending to the sellers pages. Each piece of info I send can't be verified, so I check the links I'm sending and they're coming back as invalid, SECONDS AFTER I JUST COPIED THEM! Everything I can think to send immediately starts disappearing while I'm scrambling to grab as much info as possible. Within 10 minutes everything's deleted. Their messages, account, EVERYTHING! I have NOTHING to compile for my report. No name. No address. No number. No message history. No account info at al

just bought a quest 3 and a battery strap and installed it, and pressed the button on the bottom of the battery pack and now its flashing orange and green, which the instructions say is  "error". I can't find anything about the error anywhere

My brother just got a Quest 3s, and during setup the quest worked fine until the update stage. The blue bar is full and it says something along the lines of "applying update" before turning off and rebooting to the same update menu. I have tried factory resetting it and even updating the software using the Software Update Tool. The browser detects the Quest fine but the tool says that the device is not supported. It is an up to date chromium browser and we did it in incognito. We tried 2 wifi networks, both not working. When we try to pair the app to the headset, the pairing code screen does not show up. Then we tried to setup the headset using the MQDH which also didn't work. It prompted us to connect to wifi and it shows "continue in headset" for a brief second before ultimately losing connection with the headset while it's plugged in. We believe the headset is bricked as we can't enable developer mode to update it manually with ADB commands or even connect it to the app.

I use the Meta Quest 3 for FS2024 why is it the I am unable to get a clear picture, is there something to do with the settings. What should the Quest settings be?

So I bought an quest here in Russia and after many attempts to update it I found out it is a Hollywood (DVT) revision and basically I have a brick, what should I do? I'm asking Meta especially

My facial interface on one side is not locking and can just glide. I’m under warranty and how do I get a replacement? It makes my eyes hurt after one being close to the screen one not. I forgot to mention I have glasses too so I really need this.

I'm trying to reset my store PIN but not receiving the email. I tried to follow the advice provided to someone else a few months ago and it didn’t work. Hoping someone has a fix. 

Hi.  I just logged into my bank and saw a $8.47 charge from Meta for "Meta Horizon+" subscription.  I have no recollection of subscribing to anything.  I went back through my PayPal Meta charge authorization activity, there hasn't been an $8.47 charge to Meta since May and I know what that was - I let my friend's kid play with my VR and the little spent $300 buying all sorts of things because I never thought about having to protect purchases since this is only (usually) adult used. Anyway...  back then I had this frustration too because I couldn't get a hold of anyone at Meta.  But I dropped that because the mother gave me the $300.  The kid hasn't been on my VR for weeks though, so I don't think this is the same thing.  As such, I'd like to talk to someone at Meta. I saw a phone number in PayPal for the charge; (650) 543-4800.  I imagine they require contact information for charges, great.  So I call it and get a recording that says "lol ph

Greetings! Many of you know what is happening in my country. And many of my friends and acquaintances have become owners of Quest headsets, looking for a little peace in virtual worlds. Its have allowed us to unite different parts of our country and support each other. And although many of us know English, we still communicate in our native Ukrainian, but due to the lack of a Ukrainian layout in the headset, we are unable to write messages to each other in our own language. I understand that adding a whole new localization language can be a difficult and complex task, so I ask you to add at least a Ukrainian layout to the list of available ones in Meta Horizon OS to allow us to communicate freely. Thank you Meta for your products and I hope that this request will be heard. And thank you for your attention.

Hello everyone. I have a Meta Quest 3 that no longer boots correctly. The headset displays the Meta logo and green progress bar. After the progress bar completes, the logo keeps spinning for a while, then it gets stuck on a permanent gray screen. I already tried factory reset from recovery mode, official Meta software update tool, booting from both slot A and slot B, ADB sideload mode works and the device is detected. The update tool works and says it updated the device but nothing changes. Also in another try, the device got eventually disconnected during the update, and nothing changes. My headset is out of warranty. Has anyone seen this exact behavior? Is there any official recovery image or additional recovery procedure? Any help would be appreciated.I can provide recovery screen photos and any additional info if needed

Hello all, just wondering if anybody can help with an issue we are having. My sons metaquest 2 has worked fine for years up until the other day when the library went blank and just has flashing grey/black tiles. All games are present in the library on the horizon app on his phone but not on the headset. Tried lots of things now, including logging in on my account which also has a blank library. If I try to launch from the app it says make sure the headset is connected to the internet?, the headset does say its connected and I've also tried with a hotspot to eliminate router problems. Could it be a faulty quest?, not done factory restore because he is worried about loosing progress in ug and scary baboon, cloud save is active, is there any way of telling if these apps are cloud supported? any advise would be much appreciated. 

I need your help with my Meta Quest headset. My headset suddenly stopped working. The power light turns on, but the display remains completely black, and I cannot use the headset. I no longer have the original box or the purchase receipt because I threw them away. However, I do have access to my Meta Horizon account that was used with the headset. The serial number of my headset is: [deleted] Please let me know if you can verify my ownership using the serial number and my Meta account, and advise me on the next steps to restore access to my headset. Thank you for your time and support.

Oculus Go setup is stuck. I can't get past the health and safety Video. The video loops and loops but I can't click the continue button.

Purchase quest 3 on March 2026 and now having scratches on there lens want to repair or buy new pair of lens for them in India but didn't find anything here please tell what should I do 

Hello Apologies for posting this but when trying to send as a message the "send message" button just flashes and does not send. I am contacting you from a second Meta account because I am completely locked out of the Meta account that owns my Quest 3S. Two factor authentication is sending codes to an old mobile number that I no longer have. I still have access to the registered email address, the headset, the correct headset serial number and proof of purchase. The automated support system will not let me contact an adviser. It says “Support isn’t available for this device” when I enter the serial number. Choosing “I do not own a device” only sends me to FAQ pages. Please escalate this for manual account recovery and removal or resetting of the old SMS two-factor authentication method. The affected account email address is: [email redacted]  Please tell me what further information you may need to verify ownership.

I got link to release channel of a game and i cant join it .Here is text of the problem "Unable to joinYou are unable to join this release channel for the following reason:You are not at least 18 years of age."This game is 13+ ANNNDD i am much older than 18. My date of birth at meta account center is correct.So WTH?