Other Troubleshooting

Hello, I haven´t use too much my Quest3, and the head support felt loose, so I checked, and that tiny screw was out, and I have to disassemble the plastic support to be able to screw it back, does anyone know how to do it? do I have to send it back to Oculus?Thank you very much !

Hi there,I hope you're doing well.I'm trying to confirm whether wired screen mirroring is supported on the Meta Quest 3S.I found the Meta support article "Cast to an external display using USB‑C, DisplayPort or HDMI cables", which states that Meta Quest 3 can mirror its display to an external screen using DisplayPort over USB‑C and lists several tested cable/adapter configurations. Link: "Transmitir en una pantalla externa con cables USB-C, DisplayPort o HDMI | Ayuda de Quest (es)"My use case is the following:Meta Quest 3SUSB‑C dock/hub with HDMI outputExternal monitor or TVThe goal is to display exactly what the user sees in the headset on the external screen through a physical cable only, without using Wi‑Fi casting, Chromecast, a browser, or a PC.My questions are:Does the wired external display feature supported on Quest 3 also work on Quest 3S?Can a Quest 3S output video through a USB‑C dock/hub to HDMI?Does the dock need to support DisplayPort Alt Mode?Has anyone successfully test

I just updated my old quest; it's an original, not quest 2 and it had been sitting in a cabinet unused for a while so I clicked into system & update its software... I now am stuck without a menu bar & unable to do anything but look around at the dome home screen.Restarting did not resolve the issue. Can anyone help me out here? 

I have an open case with Meta support and cannot get a satisfactory response from them. A firmware update was pushed to both of my metaquest 3 headsets and bricked all four of my controllers so both headsets are currently unusable. The only response I get from their support is that they are ~6 months out of warranty and they won't do anything other than try to sell me refurbished controllers.I find this answer unacceptable. It's no coincidence that all 4 controllers go bad at the same time, their firmware push damaged my controllers and they are unwilling to accept responsibility for this. I've tried to get my case escalated to a manager and I get nothing but new support person telling me that they can sell me refurb replacements. 

Nothing eventful happened. It was left for once without charging overnight like I usually do.  It was in my nightstand where it was protected from liquids, so no water damage, nothing. I’ve tried every recommendation. I left it to charge overnight with the hopes it was just a very dead battery. Nothing. I left it disconnected for a few hours, nothing. I held the power button for over 60 seconds, nothing. I held the power button and the minus volume button for two minutes, nothing. No LED light, no bios startup, no screen, nothing. I didn’t drop it. I haven’t used it for exercise in months, so no damage from sweat.The ease of my solution, since I got it from Costco, would be to take it back. However, it’s under my husbands account, and he already has his mom on the account, since before we met. I’m an hour away from the nearest Costco. We’re thousands of miles apart. My iPad broke recently too, so I was using my headset to browse the internet and watch movies. Now I have nothi

I used meta horizon several times, not since a few months.I wanted to try Star Citizen in VR but the app on the PC said I needed pilots, I checked and didn't find what was the problem, I then uninstall the app and now I'm trying to reinstall it and every times at the end of the setup it says that there is a problem and I need to restart.I tried several solutions but nothing worked and now I just can't install the app

Im not sure why but my quest 3s isn’t charging or turning on I’ve tried lots of things like holding the power in button for 30 seconds and switch chargers multiple times. I am a frequent user of my vr and have long sessions and dont take care of it at first I thought it was just that it needed a break but then I did some research and it’s leading to it being a hardware issue as everything suggesting to fix it from the internet hasn’t worked. I am wondering what I myself can do to fix this issue.

Hello Meta Community and Community Managers, I am posting here out of sheer desperation because the standard Meta Store Support system has completely broken down for my case. I am trapped in an endless loop of automated, copy-pasted responses, and no human agent is actually reading my ticket history. Here is the factual timeline of my issue: The Glitch & Refund: I recently experienced a known billing error where I was repeatedly charged for "Vegas Infinite" packs that the system explicitly stated were "No longer available." After a long investigation, Meta Support rightfully approved and processed a manual refund to my Quest Cash balance. The False-Positive Restriction: The exact second the refund was credited, the automated security system flagged my account with "unusual activity" and restricted my Quest Cash wallet. The Verification Loop: Support agents are now repeatedly sending me automated macros demanding that I verify my ID or add a credit card via

Hi everyone,I’m hoping someone can help or advise me.My brother purchased a Meta Quest in February 2026 from the UK. Due to his work, he never got a chance to open or use it. The box remained completely sealed.He brought it with him when he returned to India in May 2026 and gave it to me. I only recently opened the sealed package, but unfortunately, the headset doesn’t charge at all and won’t turn on, even after trying different chargers and leaving it plugged in for an extended period.Since the device has never been used and was sealed until I opened it, I’m surprised it’s completely unresponsive.Has anyone experienced something similar? Is there anything else I can try before assuming it’s a hardware issue? Also, would Meta support be able to help in this situation, considering it was purchased in the UK but is now in India?Any advice would be greatly appreciated. Thank you

Hello! I've been recently facing a severe issue with my Quest 3s display for PC VR and I'm no longer able to use it. Whenever I connect my headset my PC to via cable link, the game I've booted up through Steam VR (this is also an issue in the Meta Horizon as well, not a Steam issue) will freeze after playing for a few minutes. When I try to quit the game through my pc dashboard, I'm no longer able to access the dashboard on neither Steam or Meta horizon. It'll just show the standalone home settings. When I press the home button again to go back to the game, everything is completely black but I'm still able to hear on the headset and the game is running perfectly fine on my PC screen. I can even hear my controllers pressing on the buttons as if I hadn't crashed at all but the display doesn't show up at all. I've tried using my PC on a separate headset, factory reset my own, tested my link, and have reset my PC but absolutely nothing has been working. I've begun to wonder if it's a cable

Specific Symptoms & ConditionsOnly Affects UI/Overlays: The tearing and artifacts only appear on the Quest UI, menus, overlays, and video streaming layers (such as Virtual Desktop or screens with white backgrounds).3D Environments are Unaffected: Full 3D environments, background environments, and in-game visuals work perfectly fine, as long as no system overlay is present.Tied to Head Tracking: The visual tearing is triggered by head movement. It appears as horizontal lines when moving the head up and down, and vertical lines when moving the head left and right.Affected Devices & FirmwareHardware: The issue is widespread and not isolated to one headset. Users have confirmed this is happening on the Quest 2, Quest 3, Quest 3S.Software: Multiple users pinpointed that the issue began very recently, specifically after the Horizon 2.1 update.Troubleshooting Attempted (No Fix Found)Users have attempted standard fixes, including factory resets and using the Meta Quest U

Hi everyone,I need urgent help from a Meta Moderator here because the standard support is completely failing me and actively avoiding helping customers. I have already written almost 50 emails and WhatsApp messages to agents (Jordan, Ashlyn, Youssef, and Jazz) with zero results.Today, I tried the WhatsApp Live Support. An agent named Essam just tried to merge my tickets to get rid of me. When I refused and explicitly requested an immediate escalation to a supervisor via email, he literally just closed the chat on me. This is absolutely unacceptable customer service.I have legally fulfilled 100% of my obligations. I handed my package over to DHL Express weeks ago using the official prepaid shipping label and documentation provided by Meta.It is clearly visible on the DHL tracking page that the shipment is trapped in a customs loop. This is an issue between Meta and DHL, not me. Meta is currently in serious breach of warranty and consumer protection laws by withholding my replacement dev

My son’s Meta Quest account was created in December 2025 when he was already 13. He has been using it normally until 4 July 2026, when the account was suspended.The recovery process incorrectly forces us into the parent-managed account flow for children aged 10–12. When we enter his correct birth year (2012), Meta immediately says “Only children between the ages of 10 and 12 can have a Meta Account managed by a parent,” so we cannot complete the recovery.We also cannot contact Meta Support because logging into his account always redirects to this broken recovery flow. Please can a Meta moderator help escalate this account so the age classification can be corrected and access restored?

Hi,Me and my friend tried following each other through the meta horizon app and even on the vr headset and we are not able to follow each other and the only options are to block and report him but not anything about following

Ok so wli just redeems a 25$ for card and only have 2 days to fix this but whenever I try to buy a game it says "We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed" this has happend to other people but still I have no clue how to fix it

Update March 27th: The build 260 is available.https://apps.apple.com/us/app/meta-quest/id1366478176-----------Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described in this thread. So, the resolution was given officially. Thank you Meta for the fix, and thanks everyone in this thread as your voices indicated how this issue was significant. 😄----------During setup of Oculus Go by Meta Quest for iOS Version 257.0.0.9.106, I could not play "Health and safety" video, although I pressed "Watch Video" button. As a result, I cannot complete setup my Oculus Go. How do I proceed with the next steps? I also tried the setup by Meta Quest for Android, but the symptom is all the same.  Version 258.0.0.9.109 released on Marth 13th also show the same symptoms. Still the setup fails and the headset becomes useless. I can click "Continue" button. But all the three links are inactive.  &n

I just began the process for my 4th RMA in under a year for the Quest 3s. I am trying to find some sort of explanation as to why this keeps happening.  the experience is the same:Either mid-game, or upon start up, the headset will display “Finding Position in Room” and stop working. Without tracking, the error won’t go away and menus cannot be accessed. Once this error occurs, there is no coming back. I can boot in to the menu to factory reset, but  when the reset is complete the OS does not begin setup, likely due to a failed check for the motion sensor (my guess).I have a Quest 2 that is still going strong. Used in the same environment, and with the same chargers. I have stopped playing for extended periods and playing while charging. I have tried to be extra careful with impacts or handling the system roughly. The previous two devices lasted only a month each, and that was after I already changed my habits because this was getting a bit ridiculous. Did something

I have had this vr for a year now and it has had not to many bugs but I have been charging my headset last night but it has had no sign of it charging I have been using the original charger I have changed the wall outlets and it has still not charged. My headset also will not turn on I have held the power button for 2 minutes and no sign of it turning on I have held the power and volume button to try forcing a restart but that menu wouldn't show up. I'm still trying to figure out why but I have not figured out why. 

I have tried to find a way to get support through the official means but the links just send me around in circles. Useless for such a big company such as Meta. The issue I have is that my son is clueless about his email addresses and don't know how to use his Meta Quest 2 after a long break from using it. I have tried to enter the serial code but it says the product does not exist? Despite reading it clearly AND using the QR code to ensure it is right Meta won't recognize it. I want to get access to his account again but I don't know what email he used, but I can see what sort of [at]name he apparently has associated with the device. And for anyone reading this: he has some somewhere learning difficulities. I thought he could manage his email address but I was wrong. Hoping to sort this out for him.

Hi all, I'm trying to capture the Quest's built‑in **microphones as separate raw channels** (not the single processed/beamformed stream apps normally receive) for [**custom beamforming / direction‑of‑arrival / spatial‑audio capture research — adjust to your use case**]. I've done a fair amount of digging and want to confirm whether this is possible through any supported path before I go further. **TL;DR question:** Is there any supported way — a permission, entitlement, system/privileged API, or enterprise/MDM config — for an app to capture the built‑in mic array as **≥3 independent channels** on Quest 3 / Quest 3S? And is a multichannel/raw‑mic‑array capture API on the Horizon OS roadmap? **What I've verified (Quest 3, Horizon OS on Android 14 / API 34, Snapdragon XR2 Gen 2 / SXR2230P):** - **AudioRecord** with `AudioFormat.Builder().setChannelIndexMask(...)`: `0x3` (2ch) initializes, but `0x7` (3ch) and higher **fail to initialize**. `AudioDeviceInfo` for `TYPE_BU

I updated the firmware through the site, because it could not be done through wifi (there was a signature that the connection is limited). The update was successful, as was the connection to the phone and the setup of the headset through Meta Horizon. Everything was going well, I confirmed the safety rules and I was taken to a blank screen with three flickering dots... This screen has been in an infinite loop, nothing loading or working. I could only center it or return to the screen with a safety confirmation. I've tried a few times to factory reset the device, install the update again, and things like that, nothing works. 

Do you guys have the same annoying problem that the menu sound stays on even if you open an app or are it passthrough. Can we get Meta to fix this or let us turn of that stupid sound all the way. That would be so helpful!

Well, I just restarted the device and suddenly it appeared disabled for me, And now I can't use it anymore, which made me really sad since I consumed a lot of content from it.What would be the solution? Factory restoration would solve it?Or could only the store where I bought it contact Meta? The device is official, but it was purchased from a store closer to my house.Any suggestions or ideas will be greatly appreciated.

So I have this Meta Quest 3s which is stuck on the recovery screen. Every time any option is selected it just flashes the meta logo and goes back in. I can't put it to sleep, power it off, or hard restart it. It just flashes and back to the screen. For extra information even while plugged in and in the recovery mode, it doesnt display a light indicating the battery. Trying the software repair tool on the browser displayed the quest as "Android". I don't know if that means my cord is wrong or it can't detect it. Specifically USB-C to USB-C works but USB-A to USB-C doesn't. I wanna try the Meta Quest Developer Hub or somethin to try and fix it, anyone have anything to try?

you see that color grade or something man i formatted but nothing changes how can i solve it?btw it looks way way worse on my real vision...thanks...video:https://files.fm/f/zbes74yfzai cant add video here i use temporary for this.